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0161 688 0867

christmas-jumper-company

Returns - Exchanges - Refunds

If for some reason you are not completely satisfied with your order, we will happily exchange or refund provided the following conditions are met:

 

Goods must be returned to us within 7 working days of purchase.

You are responsible for the products safe return, so we suggest you use recorded delivery for security. We do not pay for the return postage charges and cannot be held responsible for items that do not reach us.

Goods must be in their original condition, with all labels attached.

Goods must NOT be worn or carry any home or personal scents.

We do not refund the postage on returned goods unless they have a manufacturing fault. All items are carefully checked for such faults prior to dispatch. If a manufacturing fault exists, we will fully refund all monies should we not be able to send a replacement.

 

You will receive your refund credit, cheque or exchange order within 5 working days of us receiving the goods. We endeavour to process this as quickly as possible. Your refund will exclude the original delivery charge.

 

All returned items need to be sent to:

 

E & D Creative Ltd

2 Cambridge Road

Failsworth

Manchester

M35 0QR

United Kingdom

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